Returns and Refunds Policy

Effective Date: 29 June 2025

This policy applies to all digital software products and services purchased directly through the samsoftsolutions.co.uk website using online payment methods.

Digital Product Nature

All applicable products are delivered electronically. By completing your purchase, you acknowledge that delivery begins immediately upon payment and access provision. No physical goods are shipped.

Right to Cancel

If you are a consumer under UK law, you have the right to cancel your purchase within 14 days, provided that you have not accessed or downloaded the software. By accessing or downloading the software, you agree to waive your right to cancel under the Consumer Contracts Regulations 2013.

Refund Eligibility

• Refunds are available only for qualifying purchases made through this website.
• If you experience a technical issue that prevents use of the software and it cannot be resolved within a reasonable time, we may issue a full or partial refund at our discretion.
• Refunds will not be granted for change of mind, or if a free trial has been used or substantial usage has occurred.

Contact Us

To request a refund, please contact office@samsoftsolutions.co.uk within 14 days of your purchase, including your order reference and reason for the request.